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If a condo association is to survive and thrive, it needs a good strategy that makes the most out of available resources, takes assessments into account and keeps a proper budget. But when it comes to condo association resources, there’s one that is often neglected, yet is highly important: good will.

Why Good Will Is So Important

Social interactions of all kinds go much better when good will is noticeable. When it comes to condos, it is responsible for promoting trust, willingness to help neighbors and pride in live in a certain property. It’s also crucial in enabling progress. While good will isn’t something that can be easily measured in numbers, anyone with even minimal emotional intelligence can spot its presence or absence. It manifests itself when people show energy, enthusiasm and the right body language.

Those who work with your community should maintain a positive attitude and act like they live there. If there is no good will in your condo association, this creates a negative work atmosphere, where people who work in your community are likely to give little value to their job, show limited enthusiasm and do just the minimum amount of work they can get away with.

Good Will With Vendors, Management and Owners

Many people associate the word “business” with money. While profits are indeed an important part of what the business world is all about, relationships are what drive any kind of business venture. In your relationships with vendors, you have to remember that you’re dealing with people above all. By treating them with fairness, compassion and respect, you create good will. Don’t forget that people are a lot more likely to be helpful towards those who treat them well. In the context of a condo association, this could mean a vendor not charging for some extra work or charging a lower price on a large project.

Good will with the management is also important. A condo’s board and management need to be happy to work together if you want your community to be successful. It would be a mistake for a board to treat the management company as inferior to them just because they’re the ones paying them. Instead, create a climate of mutual respect and cooperation.

The owners are a very important group of people you’ll be dealing with. However, most condo associations only have direct interactions with less than ten percent of owners. You will need to approach them the right way. Doing so is actually a lot simpler than you may have thought at first. You will need to be responsive to their needs and communicate clearly and effectively. Be transparent and ensure that you’re always available to discuss their concerns.

Do your best to treat owners with the respect they deserve every time you interact with them. While there may be a few owners with a very unpleasant attitude that never seem to be satisfied with anything and are just a pain to deal with, the majority of condo owners are reasonable people that just want a happy condo life.